Technical Account Manager Network Security
Jakarta Pusat,
Indonesia
Job Description
- Act as the primary technical point of contact for customers on network security solutions
- Manage post-sales technical relationships and ensure customer satisfaction and retention
- Provide technical consultation on firewall, VPN, IDS/IPS, NAC, and network security architecture
- Support customers during implementation, configuration, optimization, and troubleshooting
- Handle incident and problem management, including root cause analysis and recommendations
- Work closely with Sales, SOC, and Engineering teams to align technical solutions with customer needs
- Translate customer business requirements into technical security solutions
- Conduct technical reviews, health checks, and performance assessments
- Deliver technical reports, documentation, and recommendations to customers
- Escalate complex technical issues to vendors or internal escalation teams when required
- Stay updated on network security trends, threats, and best practices
Requirements
- Bachelor’s degree in IT, Computer Science, Information Systems, or related field
- 3+ years of experience in network security, security engineering, or technical account management
-
Strong knowledge of network security technologies:
- Firewall (FortiGate, Palo Alto, Cisco, Check Point, or equivalent)
- VPN (IPSec, SSL VPN)
- IDS/IPS, WAF, NAC
- Solid understanding of networking fundamentals (TCP/IP, routing, switching, DNS, VLAN, WAN)
- Experience in troubleshooting network and security issues
- Ability to communicate complex technical concepts to non-technical stakeholders
- Strong customer-facing, presentation, and documentation skills
- Experience working with enterprise customers is a plus
-
Relevant certifications are a plus:
- CCNA / CCNP Security
- Fortinet NSE / Palo Alto PCNSE
- CompTIA Security+
- Able to work independently and manage multiple customer accounts
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products.
Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Professional Development
Competitive Remuneration Package
Employee Engagement Event
Allowance & Reward
Personal Development